FixedFloat exchanger

Hello Cs,

We have received information from partners that the funds at your address were obtained by criminal means. For this reason, the exchange has been suspended.

Your case is currently under review by our security team � they are carefully analyzing the information you�ve provided and will get back to you once the check is complete.

Thank you for your understanding and patience.

Best regards,
FixedFloat.com team.

Then why not tell me then the first day?

I've come into contact with aml checker company that flagged my trc20 address as fraudulent and I'm working actively on solving the issue.

All this couldve been avoided if you told me what the issue is.

I'm willing to pay the person who was defrauded even if it entails me taking financial loss.

I'm not a thief and I'm not a criminal. I sold a product to person who stole money from 3rd party.

Please allow me to do that. Do not say "we are conducting an investigation" because I'm fully committed to actually helping the person who was defrauded.

Having said that, you have absolutely no leverage to continue this charade.

Let me help. Please.
Allow me to by helping 3rd party to help myself.

Thank you!

Thank you for your message and for your willingness to cooperate. We acknowledge your efforts and the information you�ve shared.

As previously communicated, the issue surrounding this transaction is based on data received from our external partners. We continue to work closely with them to clarify the situation and are currently awaiting additional input necessary to proceed further.

Please note that cases involving this type of risk require careful coordination and multiple levels of review. While we understand your frustration, we must ensure that any resolution is consistent with our compliance obligations.

We will contact you directly as soon as there are developments or further actions required from your side.

Thank you again for your continued patience and cooperation.

Thank you for the reply.

However please do not reply with an empty generic reply as this is a report on your service and I'd like the report to remain open until either administration of this site decides its supposed to be closed or until you come up with a conclusive decision.

Note this is just an effort from me to make you understand importance of the matter and not a way to slander your service.

When and if this is resolved I will gladly leave a positive review on your service.

Thank you!

All materials you submitted are being carefully reviewed, and we are also awaiting the final response from our external partners to complete the assessment. We will inform you immediately once there is an update.

We will also be happy to provide all the information we have regarding this case to the BestChange administration upon their request.

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources.

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

Please wait for a response from the exchanger's support service.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.

Hi Bestchange admin.

Id like to point out the statement you replied with is false.

"... the cryptocurrency you sent is High Risk or associated with illegitimate sources."

The issue and the reason my order was stopped lies in the fact my receiving address (trc20) was flagged as risky, not the address from which the money was sent.

Please acknowledge this mistake. Where did you get this information from?

Is fixedfloat providing fake information to bestchange administration?

I will be making another report as this one is closed based on false information.

Hello Jo,

Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.

Best regards,
FixedFloat.com team.

Hello Arsen,

We have received information from partners that the funds at your address were obtained by criminal means. For this reason, the exchange has been suspended. In order to continue the exchange or return the coins, we must verify that the funds were received by you honestly, and also receive all the information from you by email.

Please stay in touch with our security team via our official email. We are confident that they will be able to sort out the situation.

Best regards,
FixedFloat.com team.

Even AML checking it with BestChange's AML analyzer shows that the transaction was fine.

Hello David,

We have received information from partners that the funds at your address were obtained by criminal means. For this reason, the exchange has been suspended. In order to continue the exchange or return the coins, we must verify that the funds were received by you honestly, and also receive all the information from you by email.

Best regards,
FixedFloat.com team.

So how come when I use BestChange's AML analyzer on the address it shows a low risk score?

I request BestChange to analyze the transaction.

AML checking service has limited data, and also has a problem with the algorithm for determining the movement of funds and is not used by law enforcement agencies. For this reason, we do not use it to check funds. We receive information from our partners and from open sources about criminal funds.

Please provide information about the source of funds to the security department specialists via email.

Hello Ricky,

Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.

Best regards,
FixedFloat.com team.

Hello Andrey B,

Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.

Best regards,
FixedFloat.com team.

Hello, Alex,

We sincerely regret the current situation. Your order will be processed as soon as the issue with Polygon network currencies is resolved.

We apologize for the inconvenience caused by the delay. Rest assured that our technical specialists are doing everything to speed up the process of solving the problem.

Best regards,
FixedFloat.com team.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

My AML Sheriff checked the coins and the results are very good!
Trusted sources
2.21% Exchange
58.12% Merchant Services
Suspicious sources
39.67% Unnamed Service.

Hello, Top,

We have received information from partners that the funds at your address were obtained by criminal means. For this reason, the exchange has been suspended. In order to continue the exchange or return the coins, we must verify that the funds were received by you honestly, and also receive all the information from you by email.

Please wait for a response from the security specialist via email. They will respond to you as soon as possible. We are sure they will be able to sort out the situation.

Best regards,
FixedFloat.com team.

I have been waiting for an answer for almost a whole day! I sent all the evidence in the morning to your email address! Help already finally solve this gloom!

Our security specialists have already responded to your letter. Please provide the necessary information and stay in touch via email.

I attached all the documents and screenshots to your email address! Waiting for a refund back!

Please provide the information that the security department requested from you via email.

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources.

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.

Dear BestChange administration,

For the third day now, the exchange service has not returned my money. I�ve provided them with everything they requested, but now they�re asking strange and irrelevant questions � for example, where I got the money to buy cryptocurrency and even requesting bank statements from my accounts.

I kindly ask you to look into this situation. If it�s not resolved soon, I will have to contact the police.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Jorge,

We have received information from partners that the funds at your address were obtained by criminal means. For this reason, the exchange has been suspended. In order to continue the exchange or return the coins, we must verify that the funds were received by you honestly, and also receive all the information from you by email.

Please stay in touch with our security team via email. We are confident that they will be able to sort out the situation.

Best regards,
FixedFloat.com team.

Hello,

Issue has been resolved and I thank the team at FixedFloat for handling the dispute in a timely and friendly manner.

Best regards
Jorge.

Thank you for your feedback. We are glad that the problem has been solved.

Hello Neub,

Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.

Best regards,
FixedFloat.com team.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello John,

Thank you for your feedback. We understand your concerns and apologize for the delay. Your case is currently undergoing a detailed review by our team, and we�re actively working to clarify all aspects of the situation.

We�ll provide an update as soon as new information becomes available. Thank you for your patience and understanding.

Best regards,
FixedFloat.com team.

I would greatly appreciate a prompt response � just like the 20,000+ subscribers of my channel who are closely following the situation with the erroneous exchange freeze. In my opinion, my case is not so complex as to require over 50 days for review, as has reportedly happened with other users. I sincerely hope for productive cooperation, as the outcome of this matter is extremely important.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Unknown,

The review process is still ongoing. We are carefully evaluating all submitted materials and are also awaiting feedback from our partners. We understand your concerns and will provide an update as soon as the review is complete.

Best regards,
FixedFloat.com team.

Hello Bk,

Your withdrawal request has not been rejected. We asked you to provide information about how you attract traffic, which is a standard requirement of our affiliate program. So far, we haven�t received any clear or verifiable details.

Until we get valid information confirming that your traffic complies with our terms, the request remains on hold. We�re ready to review it as soon as you provide the necessary data.

Best regards,
FixedFloat.com team.

I have already given my explanations but there has been no response from you. You have not even replied to my numerous emails. You must introduce documents that are acceptable to you so that I can provide them. Your response flow is not acceptable at all and there's no contact point except email. The chatbot on your site also keeps sending a repetitive message. I think you have made this process so difficult that no one gets their answer. It is better to give a clear answer to my message.

I don't know what else to do. Unfortunately, no one is answering.

We never refuse payments under the affiliate program without good reasons. Before payment, our specialists check whether you follow the rules of the affiliate program. In addition, our specialists may request additional information.

So why didn't my payment go through? I still don't know what information I need to provide to get my payment done. Please ignore the general messages and solve my problem.

Our technical team reported that in this case, according to the analysis of the completed exchanges, they made an unambiguous conclusion that your exchanges were made through your own affiliate link. The rules of the Affiliate Program Terms 4.2.1. it is prohibited to use your own Affiliate link for your own exchanges. Based on this, your withdrawal of funds is rejected.

Our specialists also informed you about this via email.

Hello Bet,

Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.

Best regards,
FixedFloat.com team.

Hello CheckmateBTC,

Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.

Best regards,
FixedFloat.com team.

If other users encounter similar situations, please leave a message to communicate. I have simultaneously complained to the Trocador arbitration platform and relevant regulatory agencies, and will continue to expose this matter until the platform gives a clear response!

Hello Mark,

We have received information from partners that the funds at your address were obtained by criminal means. For this reason, the exchange has been suspended. In order to continue the exchange or return the coins, we must verify that the funds were received by you honestly.

We are currently in the process of conducting a thorough investigation, as the funds received for your order have been identified by our partners as being connected to unlawful activity. In such cases, it is crucial for us to verify that you are not involved in, or knowingly receiving funds from, any illicit sources.

At the moment, we are waiting for additional information from our partners regarding this case. Once we receive the necessary details, we will reach out to you immediately with an update.

We understand how important it is for you to have clarity and resolution, and we are doing everything in our power to move the process forward as quickly as possible�while still ensuring compliance with all legal and security requirements. Thank you for your patience and understanding!

Best regards,
FixedFloat.com team.

1. Your judgment on "illegal source of funds" is seriously inaccurate and completely lacks any legal basis
I have clearly pointed out that the BTC comes from BitcoinIRA, a US compliant OTC platform, and is managed by US financial regulators. I have also fully cooperated and submitted the following materials:
PDF invoice issued by BitcoinIRA
Complete on-chain transaction hash (real-time verification of address source)
Wallet receiving screenshot
Fund closed-loop path and flow chart
All information is traceable on the chain, transparent in structure, and clear in source. Without issuing any law enforcement notice, compliance report or on-chain risk evidence, you directly determined that the funds were "involved in crime" and froze the assets, which is a false accusation and procedural abuse without evidence, and seriously violates the most basic legality requirements of the review process.

2. Your suggestive remarks that "users may knowingly or intentionally receive illegal funds" are extremely bad and have no factual basis
I purchase coins through regular platforms and perform full-process compliance procedures. I am a legal terminal trading user, not an underground trader, arbitrage transporter or any suspicious on-chain actor. You vaguely implied that I was "informed" or "intentionally involved". This statement, in the absence of any law enforcement basis or risk evidence, has constituted a serious infringement on my reputation and credibility.
Please make it clear that your platform is not a law enforcement agency, nor does it have the right to make qualitative judgments on users' subjective motives, let alone include users in the "frozen review list" without any evidence to support it.
If you cannot provide law enforcement agency notifications, blockchain attribution reports or authoritative risk control marks, and only question users based on "partner feedback", it will constitute a typical abuse of risk control and inversion of platform responsibility.

3. Your continued refusal to handle the matter on the grounds of "waiting for feedback" has constituted systematic delays and malicious asset occupation
Since May 2, 2025, you have frozen my funds for more than 20 days. During this period, I have submitted materials and urged processing many times, but I have never received any specific investigation progress or estimated processing time limit.

Your current practice has far exceeded the normal compliance review cycle, constitutes a long-term and unfounded possession of user property, and completely lacks a complaint feedback mechanism.

I hereby declare clearly: If you continue to delay the handling in a "no evidence, no time limit" manner, I will regard it as freezing the assets of compliant users in the name of security, and even suspected of internal arbitrage operations, and will issue a multi-language statement in the public community to reveal the full picture of the incident to a wider range of users.

[I formally make the following unavoidable requests to you]:
Full refund of the BTC assets frozen by the order HTSY5S;

If you insist that "there is a problem with the source of funds", please submit the following formal materials immediately:

Risk notice or formal letter from regulatory or law enforcement agencies;

On-chain risk label analysis report of the address involved (such as issued by TRM Labs / Chainalysis);

The name, identity and risk control judgment criteria of the so-called "partner";

Make a reasonable explanation and formal response to the compliance materials we have submitted.

[Synchronous Note]:
I have completely archived all emails, submitted materials, order pages and platform replies with you, and will submit them to the following channels as appropriate:
Chainabuse
Trustpilot / Reddit / Twitter and other global user communities
BitcoinIRA official and compliance contacts
Will entrust compliance lawyers and media channels to assist in disclosure when necessary

Please follow the principles of responsibility and transparency and make a formal handling of this case as soon as possible, and do not continue to delay time and shift responsibilities with vague reasons.
If you still do not provide a specific solution, I will immediately initiate a global rights protection and disclosure procedure.

I still hope that you can uphold your basic credibility and properly resolve this case.

We sincerely request BestChange management to intervene in the investigation, safeguard the rights of users, and urge the platform to immediately process the transaction and return the funds!

I have fully provided all the compliance information, but you still insist on freezing, which constitutes de facto procedural suppression and dereliction of duty
I have actively cooperated at the first time and submitted all the compliance information that can be verified in a closed loop to you, including the source of funds invoice, on-chain transaction hash, wallet screenshots and complete fund flow instructions. All information can be checked on the chain and the source can be verified, which has sufficient compliance proof.

However, after receiving the complete information, you neither gave any clear response to the review opinion nor made a substantive assessment of the legal source I provided, but continued to maintain the freezing status on the grounds of "waiting for partners" or "further investigation", refusing to fulfill transaction obligations or return funds.

This practice has exceeded the scope of normal risk control, disregarding compliant user information, disregarding legal rights, and even more an abuse of platform power.
You are not "investigating risks" but "delaying conclusions and avoiding responsibilities". This is no longer a review, but a unilateral pressure and freezing suppression of users by the platform's will.

If you refuse to return the coins even though you know that the source of the funds is legal, I may determine that your platform's behavior constitutes a deliberate freezing of compliant assets, and will continue to expose it!
The transaction hash is available on the public chain:
Transfer FixedFloat Hash: 0d1e6462b189d05473cbdff995d5a2226f9fd2bf0d7ca6381c90ef5035174d6a
(If you need to cooperate with the external arbitration party to verify, please take it yourself).
The value of the funds frozen this time is about 105,000 US dollars. It is a compliant asset used for my legal investment. It has been frozen without evidence for more than half a month, causing great economic and psychological losses.

Once again, I sincerely request BestChange Arbitration to intervene in the investigation and safeguard the rights and interests of users! Thank you very much!

We have received information from our partners indicating that the funds sent to the address for your order are associated with illegal activity. In such cases, we are required to conduct a more thorough review, which our security team has informed you about via email.

Additionally, we have shared all relevant details of the incident with the BestChange administration to ensure transparency.

In the latest reply, the administrator of FixedFloat once again claimed that the funds in my address were "involved in illegal activities" on the grounds of "partner information", and used this as an excuse to continue freezing the funds, completely avoiding key information, refusing to submit evidence, and continuing to evade responsibility. In response to this, I made the following strong response:

1. The source of my funds is completely legal and the path is clear. Your so-called "illegal funds" are unfounded

The BTC used in this transaction comes from BitcoinIRA, a licensed OTC platform in the United States. I have submitted the following in full:

Official PDF invoice
Screenshot of the wallet receiving address
On-chain transaction hash, verifiable and closed-loop path
The full set of information can be checked on the chain, the on-chain path is transparent, and the funds have not interacted with any illegal addresses

If you determine that the funds are "suspected of illegality", please clearly provide:
Who is the so-called "partner"? What qualifications and permissions do they have?
Which wallet address and transaction are marked as illegal? Which compliance agency reported it?

Is there a formal law enforcement document or risk notification? Has it been analyzed by a third-party on-chain risk control verification tool (such as TRM Labs, Chainalysis)?
You are just fabricating "illegal association" to cover up the fact of abusing freezing authority.

I want to emphasize that how could the BTC I bought from a regular OTC platform become illegal funds for no reason?
Is illegal funds just a casual fabrication in your definition?
So does your platform rely on freezing user funds for a living?
Are many users with large amounts of funds labeled as illegal funds by you?

2. Your so-called "review in progress" is essentially delaying processing, ignoring compliance, and abusing risk control
I have submitted all compliance information many times since the beginning of May, but you have not given any formal handling opinions so far, and only refused to return the coins on the grounds of "under investigation" and "partner feedback". May I ask:
The user information has been submitted in full, but you have not made a review conclusion. Does your compliance review process exist?
Is there a time limit for the so-called review? Is there a record of the responsible person? Or do you have no intention of handling it at all, and just want to consume users?
You are not reviewing funds, but consuming users' patience, covering up the problems of chaotic platform risk control mechanism and dysfunctional processing mechanism.

3. I have launched cross-platform rights protection in an all-round way. Every time you evade, it will become the next exposure evidence.
At present, I have submitted the incident to:
BitcoinIRA official request to issue a fund compliance certificate
BestChange administrator request third party to intervene in arbitration
Chainabuse, Trustpilot, Reddit, X (Twitter) and other public platforms simultaneously publish evidence and complaints of the incident
If you continue to freeze assets but refuse to submit risk reports or law enforcement basis, I will disclose all correspondence emails, conversations, and materials in accordance with the law to reveal how you freeze compliant assets in the name of "risk control", infringe user rights and interests, and mislead market trust.

I formally request again:
Submit specific evidence materials that you have determined that the funds are "involved in illegal activities";
Or immediately and unconditionally return the frozen funds this time.
If you continue to issue vague replies and refuse to explain key evidence, I will upgrade to disclose the entire process of this case to multilingual media, self-media, and industry forums, and hold the platform accountable for compliance and commercial responsibilities in freezing international user assets.

Does your platform have the courage to face the problem!
Once again, I suggest all users who see the comments to prohibit using the exchange service of this platform, because they will not commit a crime if they exchange small amounts, but as long as they exchange large amounts, no matter where your funds come from, then it must be illegal criminal funds, and they will confiscate and freeze them.
Or this is how this platform makes a living!

I implore the arbitration administrator to come forward and solve it as soon as possible!

I am an ordinary user, using BTC purchased through BitcoinIRA, a US compliant OTC platform. The sources of these assets are clear, the invoices are complete, and the on-chain path is traceable. I used my own wallet address to transfer BTC to the exchange address provided by you, intending to exchange it for USDT in order to complete reasonable asset scheduling.

Please answer clearly:
Which step in this process did I personally constitute the so-called "illegal behavior"?
I purchased coins through a compliant platform, paid through my own wallet, and completed a verifiable transfer on the chain. Which link constitutes a crime?

During the exchange process, you terminated my exchange and asked me to submit evidence. Now that the submission is completed, you told me to investigate. Now that the investigation has lasted for half a month, you told me to wait indefinitely.

They asked me to provide the following evidence:
Complete information on the transactions received by the address:
Who are these funds from? (OTC purchase and transfer out)
What is it used for? (The funds are for my personal asset management, used to exchange USDT and conduct asset allocation, and do not involve any illegal or irregular behavior.)
What type of activities are used for, and what is the motivation for receiving coins? (This address is used by me for a long time. The receipt of coins is completely controlled by me. No third party or anonymous behavior is involved. All operations are used by me.)

Then I was asked to provide evidence, which I also provided in full.
Please provide the following information:

1. The name of the OTC platform used, such as Binance OTC, Huobi OTC, local services, etc. (The OTC platform used in this transaction is BitcoinIRA OTC, which is authorized to transfer BTC to my personal address.)

2. Can you confirm that the BTC was transferred directly from the OTC platform to your wallet? Did the OTC platform provide any email confirmation, invoice or receipt? (After the OTC platform releases the currency, first transfer BTC to the wallet address I control (main address
Then I will do it myself and transfer the money in the main address to the sub-address I currently use for exchange to perform USDT exchange operations on your platform.)

3. If the funds are exchanged for USDT, please provide the record of USDT transaction or exchange. (I sent 1BTC from the exchange address to the FixedFloat platform to perform USDT exchange operations. The funds have not yet arrived)

Continue to ask me to provide the following evidence
1BitcoinIRA OTC transaction proof: BitcoinIRA OTC transaction confirmation PDF or video screen purchase of BTC quantity, transaction date and time, confirmation that funds have been sent to your wallet address. (I have fully provided the purchase record PDF of BitcoinIRA OTC, transfer record, and balance of OTC account during the period)

2. Please provide the purchase record from BitcoinIRA OTC transfer to your primary address TXID (already provided in full)

Then they replied to me and asked me to wait for feedback, which means that they already know that the source of funds is legal and has been successfully closed, and they can't continue to make things difficult for me. So they came up with other ways, which is to delay and review indefinitely, hoping that I will give up automatically, but how can I give up? This is my legal funds, and I will never give up in my life.
Then they started to frame me, saying that their so-called partners indicated that the funds transferred to my order address were related to illegal activities, which is simply a fantasy.
This has raised serious concerns about their risk assessment process and credibility. Despite our full cooperation, the funds were still seized and could not be resolved. Once again, please be cautious when using this service.

We understand your concern. However, according to our Terms of Service:

7.1. If funds sent are clearly related to criminal activity, the order may be suspended until the origin of funds is clarified.
7.2. We may determine a link to criminal activity based on partner data, public sources, user complaints, or law enforcement inquiries.
7.3. We reserve the right not to disclose the source of this information to third parties.

Our security team is still awaiting additional information from our partners to complete the review. We are acting strictly within our compliance obligations.

We�ve already shared all relevant case details with the BestChange administration. All details regarding the freezing of your funds can be provided to law enforcement authorities upon official request. We are ready to cooperate fully and provide all necessary materials through the appropriate legal channels.

We ask for your patience while the review continues.

As an end user, all the BTC funds I used came from BitcoinIRA, a legal OTC platform under US supervision. The source of funds is compliant, the invoices are complete, and the closed loop on the chain is verifiable. I sent the assets to the FixedFloat platform for exchange for USDT through the wallet address controlled by myself. There was no illegal or irregular behavior in the whole process.

1. FixedFloat has no right to "convict" and abuse of terms constitutes procedural oppression
You are not a law enforcement agency, nor do you have any judicial discretion, and you have no right to subjectively characterize the so-called "criminal connection" of user assets. You cited TOS Articles 7.1-7.2, which states that "funds can be suspended until clarification" and "funds can be judged to be involved in crimes based on partners", which is essentially using vague language to excuse the arbitrary freezing of user funds.

Please respond positively:
The so-called "public information" and "partner data", which is based on which transaction? Which hash? Which risk label?
Is it from an institution with law enforcement qualifications or tripartite compliance qualifications? Is there an attribution report available for verification?

If you freeze assets based solely on "speculated risks" or "partner opinions" and refuse to explain the basis, then all users on the platform may be frozen without warning at any time, and the platform risk is much higher than the user risk.

2. FixedFloat cited clause 7.3 to refuse to disclose information, which is actually a protective umbrella for non-compliant operations
You claim that you "reserve the right not to disclose the source of information", which means:

"We can freeze you, but we don't need to explain to you why; we say you are involved in a crime, and you have to wait."

This practice not only seriously violates the principle of openness and transparency of blockchain, but also tramples on users' right to know and property rights.

If your platform really has a compliance investigation process, it should be able to disclose the following information:

Risk control link source

Partner name and judgment method

Attribution report/tool screenshot of marked assets (such as TRM Labs/Chainalysis)

Otherwise, your so-called "compliant freeze" is just a black box that is not subject to review, and it is implementing asset occupation and abuse of power freezing in the name of "risk control".

3. "Reported to BestChange" Legal Freeze � Users Have the Right to Know the Whole Process
You have repeatedly emphasized that "information has been shared with BestChange administrators"
But no processing nodes, review progress and estimated time limit have been disclosed to the real party, that is, me. You have shared all relevant details of the incident with the management department to ensure transparency, but you have not shared it with users, and have not achieved true transparency.

Please answer positively:

Who is responsible for the review? Are the time, conclusions and responsible persons recorded?

Which is the so-called "partner"? Does it have compliance qualifications?

Is there formal law enforcement cooperation? If not, why can the funds be frozen for more than half a month without processing, explanation, or return?

If you think there is a problem with the funds, why didn't you hand it over to the law enforcement agency for processing? Or are you afraid?

As the user concerned, I have the right to obtain a complete process description, disclosure of processing nodes, and the legal basis and source of the frozen funds. Please stop perfunctory user inquiries with vague terms.

4. I formally declare again:
I have submitted all the information and fulfilled all the cooperation obligations:
OTC invoice issued by BitcoinIRA
Wallet collection screenshot and TXID
Complete closed loop from exchange to platform
Intention, motivation, and control rights
I have fully completed all the cooperation and provided the documents in accordance with your requirements. You have no right to freeze indefinitely!
You have no right to continue to use the excuse of "under investigation" and "compliance obligations" to illegally freeze my legal funds for a long time.
You have no right to use the absurd rhetoric of "we will not disclose information" to turn the platform into a closed system with no accountability mechanism.

We acknowledge your message and appreciate the detailed information you�ve provided.

As previously stated, we are conducting a thorough review of your order in accordance with our Terms of Service:

We are not a law enforcement agency, and we do not make legal judgments. However, as a service provider operating in a high-risk environment, we are obliged to take preventive actions when we receive credible alerts from our partners regarding high-risk transactions. These partners include services that work with on-chain risk monitoring tools and other representatives of the crypto community. The alert related to your transaction is currently being assessed with them.

To clarify:
- We do not publish or disclose internal risk indicators, partner names, or their methods, as doing so would compromise the integrity of our risk control systems.
- We do not provide third-party compliance reports or risk labels to users � this information is only shared with law enforcement agencies upon official request.
- We have already submitted all relevant information regarding your case to the BestChange administration, and we remain open to further cooperation with any official body if requested.

Regarding your request for timelines and transparency:
- The review is ongoing, and its duration depends on the speed of feedback from external sources, not solely on our or our's partners internal processing.
- While we cannot disclose personal data of reviewers or internal communication chains, please rest assured that your case is not being ignored or delayed intentionally.

Lastly, we recognize that you have submitted documentation and have cooperated with our team. Your input is part of the ongoing review. We once again ask for your patience as the investigation is finalized.

Should a formal authority wish to engage, we remain fully open to cooperation and will provide all relevant data upon official legal request.

I must solemnly declare: You continue to freeze funds on the grounds of "partner reminder" and "internal risk control", but have never provided any verifiable evidence, nor given any review period. So far, no platform specialist has communicated with me directly or responded to the information I submitted. I cannot accept this behavior at all.

Please respond to the following questions positively, rather than continue to use vague words to cover up your responsibilities:

1. I am an end user, the source of funds is legal, and the on-chain path is transparent

I purchased BTC through the US compliant OTC platform BitcoinIRA. The complete materials are as follows:

Official invoice (PDF)
On-chain transaction hash (TXID)
Wallet address receipt screenshot
The closed-loop transaction path from OTC to my address and then to your platform
The above information has been submitted, the path is clear, there is no suspicion of any crime, no anonymous third party intervention, and the operation is entirely my own behavior.

2. You are not a law enforcement agency, but you freeze assets on the grounds of "partner reminder". Is it an overstepping of authority?

You do not have judicial power, but you freeze my assets on the grounds of "partner reminder" and "risk identification", and refuse to disclose the following information:
Which on-chain address is marked?
Which "partner"? Is it a law enforcement agency or a third party with compliance qualifications?
Are there verifiable risk labels, on-chain screenshots or analysis reports?
You refuse to disclose any evidence, but freeze the assets of compliant users for a long time. This is a typical procedural abuse and platform responsibility inversion.

3. "Refusing to disclose the source of information" proves that your process is not transparent and has no accountability mechanism
You cite 7.3 of the Terms of Service and claim that you "have the right not to disclose the source", which means:

"We can freeze any user without explanation, time limit, or responsibility."

This behavior has nothing to do with "compliance", but is to implement the platform's absolute control over assets and unregulated operations in the name of risk control.

If your system really has risk control capabilities, please disclose:

Risk trigger model or category (can be anonymous)

Review responsibility mechanism and maximum period

Who will perform the review? When will it end? Do you accept the third-party review?

4. I have submitted all the materials, but no one has contacted me or responded to me, and you continue to delay the freeze
Since I cooperated, you have not arranged any specialist to communicate with me in the past few days, and have not reviewed or responded to all the materials I submitted. The platform claims to be "processing" on the surface, but in fact it is completely inactive, irresponsible, and unresponsive.

This is not called compliance review, this is called program suppression. This is not a security mechanism, this is an excuse for encroaching on user property.

I hereby formally put forward the following unavoidable requirements again:
Please clearly point out the specific cause of this risk (even if anonymous, the model, scope, and partner category must be stated)
Please set a clear review deadline and do not continue to freeze indefinitely
If there is no legal compliance report, third-party risk control judgment or law enforcement agency notification, please immediately and unconditionally return all my frozen assets.

Thank you for your patience.

Our security department specialists have carefully studied the documents you sent us and have noticed that some of them have been redacted.

Please send us the documents that have not been redacted. We cannot rely on information from redacted documents.

I am the legal user of this transaction. My funds come from BitcoinIRA, a regulated OTC platform in the United States.
After initiating the exchange on the FixedFloat platform, I have submitted the following core materials in full, continuously, and multiple times:

OTC purchase invoice and platform official bill
BitcoinIRA coin issuance authorization document
Coin issuance transaction hash (TXID) and corresponding wallet receipt chain record
Full video demonstration of main address sub-address FixedFloat receiving address
All path structure description documents and control rights statement

These materials are sufficient to form a complete closed-loop of funds, which can be checked on the chain and verified by compliance, and fully meet the standards required for any normal compliance review.

However, FixedFloat has repeatedly used "risk control requirements" and "partner reminders" as excuses to delay processing indefinitely, refuse to return coins, and repeatedly make additional requirements without boundaries, including but not limited to:

I have clearly provided all objective evidence to prove the source of funds and asset control.
However, FixedFloat's behavior has clearly shown the following characteristics:

Unclear requirements, blurred boundaries, repeated increases, no formal process, no responsible personnel, and no processing time limit.

They constantly create the illusion that "you are not innocent enough", never explain "which link" is risky, and never list the content that should be provided at one time. Instead, they let users go back and forth repeatedly in the bottom-line review, expose information, and exhaust themselves, and never tell me which step is considered the end. Just keep asking for more. Even if you tell me that I need to provide something before I can unfreeze it. This is aimless, asking for something that has nothing to do with funds as evidence, which makes me exhausted and disappointed.

I have expressed my willingness to cooperate many times, but FixedFloat's audit system and verification procedures are inconsistent and have no transparency, which has seriously deviated from the basic principle of "free control and provable on the chain" of crypto assets.

I reiterate here:
All my capital links are compliant transfers, the entire transaction process can be checked on the chain, the address structure is clear, the path is closed, and there is no third party or anonymous funds involved.

If FixedFloat continues to have no clear conclusion or continues to delay repayment with vague excuses, I will officially regard its behavior as:
Illegal freezing of compliant user assets
Abuse of compliance to obtain user privacy information
Deliberately delaying repayment, which is essentially transferring the platform's internal liquidity risk.

Every time I complete their unreasonable requests, FixedFloat will always start the next round of "review tasks".

I can fully foresee their next script:

FF: In order to "confirm that you are the one operating it yourself", please record a self-declaration video, including:
Show the front and back of your ID card, read the order number in front of the mirror, and shout "Long live FixedFloat", and finally salute for three seconds to confirm that you are not threatened or manipulated by others.

Ridiculous? It's far from over.

Once they "reluctantly believe that you are you", they will calmly issue the next so-called "necessary supplement":

Are you an office worker? Please upload your salary flow, employment contract, and company contact;
Are you doing business? Please provide a business license, tax bill, customer invoice and company account flow;
Are you a freelancer? Please hand over your customer list, project description, income structure, and whether it involves any sensitive gray industry areas.

Even if you can answer all these questions, they may add another one:
"We suspect that your funds flow too freely. Please submit the names, contact information, chat records and active screenshots of social media of all economic transactions."

Finally, they finally threw out the ultimate killer: "To comprehensively judge the credibility of your assets, please add the following information:
Your mother's maiden name, the name of your first pet, childhood memories, first love information, and your favorite color, drink and festival."

Is this still called review?

This is naked user humiliation and information plunder in the name of "risk control".

This is not reviewing the compliance of funds, but delaying repayment, destroying user will, and controlling user discourse.

I hereby formally apply: BestChange management team, please intervene immediately!

I have cooperated throughout the process, the material chain is closed, the path is traceable, and the source is compliant. FixedFloat's risk control team knows it well.

But they repeatedly create obstacles and constantly raise the threshold for cooperation, trying to turn "cooperation" into torture and "review" into torture.

We are not criminals, let alone cash machines.
Stop using so-called "compliance" as a fig leaf to freeze user funds.

I reiterate: I am willing to cooperate! And cooperate extremely!
But please tell me clearly -
What is the scale of cooperation?

What is your bottom line? Where is the upper limit?

I have submitted all the on-chain data, all the coin issuance documents, and all the video records. I have fulfilled the obligations that far exceed any review system can require. But you have always refused to give a clear response and have always refused to tell me -
What do you really want?

If your ultimate goal is not to return the funds,
If all this so-called "review" is just a fig leaf for your internal operations,
Then I implore you � speak directly!
Tell me frankly: Do you want to swallow this coin directly as your company's cash flow to maintain the daily operation of the platform?

Please answer me formally. I don't want to be tortured endlessly. If this is true, then don't pretend anymore. I will arrange someone to continue to deal with you, connect with you, and entangle you to the end. I will use every avenue to expose your actions to the public.

I have been very cooperative.
To be honest, I can hardly remember the name of my first pet.

I respond positively. Regarding your question about "part of the document being blocked", I must make a solemn statement:
The information I blocked is my own handwritten signature. I am the CEO of a legally registered company. This signature has been used in the company's legal documents, financial documents and contract performance for a long time and has real legal effect. Once such information is leaked, intercepted or abused, there is a serious risk of being forged and counterfeited, leading to legal risks and property losses.

Therefore, on the premise of ensuring the authenticity of transaction information, clear capital path and complete file structure, I technically block this type of extremely sensitive personal information. This is the minimum protection for personal and corporate safety. It is a legal, reasonable and compliant operation in line with the global mainstream review mechanism.

More importantly, the signature information has no connection with the capital link, asset control, wallet path and transfer authenticity of this transaction. If you continue to use this as an excuse to shirk and delay, I will regard it as the platform conducting malicious review and payment avoidance without substantive basis in the name of risk control.

I hereby make a formal request to you:
Please inform clearly and immediately: Is there any remaining unfinished material requirements for this order?
If yes, please list them all at once; if not, please terminate the review process and release the assets immediately.
At the same time, I also have reason to believe that the so-called "missing materials" you have raised are all fabricated excuses, because you can no longer provide any substantive content that is truly related to compliance.

Please clearly acknowledge that I have submitted the following materials, which are sufficient to complete all basic review obligations:
On-chain transfer path video and TXID proof
OTC platform currency bill and invoice
Custody record and control rights description
Complete path structure diagram and video recording materials
The above content forms a closed loop of funds, with a clear structure, compliance and traceability, and no review blind spots.

Please immediately stop all delays in processing under the pretext of "obstruction of file details".
As a party to the transaction, I have the right to obtain open and transparent processing results, rather than constantly encountering boundless subjective demands.

If you continue to evade your repayment responsibilities and fail to make a substantive response, I will reserve all rights to make a comprehensive and public complaint and record of this case through legal channels, media platforms and international review platforms.

Our specialists have checked and found out that you have sent us the edited document again. Unfortunately, we are unable to complete this case based on a redacted document. Please send us a document that has not been redacted or altered.

Please keep in mind that re-sending a redacted document will greatly complicate the case.

I am a legitimate user who purchased BTC through a formal OTC platform in the United States (BitcoinIRA). The on-chain path is clear, the invoices and bills are complete, and the control rights are clear. I have cooperated with the FixedFloat review process for more than 20 days.

During this period, I continued to cooperate in submitting materials, including:
Invoices, bills, custody files
Wallet path structure diagram
Multiple transaction path videos
Control rights description documents
All on-chain TXIDs

But just when I thought it was finally unfrozen, FixedFloat turned against me again:
I received an official email that clearly stated:
"Order resolved", "Review completed", "Unfreeze"
I once thought: FixedFloat may still respect customer privacy and release my legal assets after verifying the source of funds.
But unexpectedly, just a few hours later, the platform sent a new email again:
"Information is inconsistent", "The file is blocked", "The original must be resubmitted without modification"
Pause the processing again! Freeze again!
What did I block? It was my own handwritten signature on the invoice.
I am the CEO of a company, and this signature is used for formal legal documents, business contracts, and financial authorizations.
Once it is stolen or forged, the consequences will not only affect me personally, but my family, business, and cooperative network may also be seriously damaged.
May I ask, does this have anything to do with the capital path and the legitimacy of the chain?
I have told them many times: the shielding is entirely for privacy protection and does not affect any compliance review results.

FixedFloat, what are you doing? Stop talking about "compliance review", this has evolved into naked user information torture: indefinite delays in payment, rounds of requests for new materials, multiple departments passing the buck, no unified process, and the entire system constantly creates the illusion of "you are not innocent enough" to force you to consume yourself

This is not risk control, this is humiliation.

This is not compliance, this is frozen arbitrage.

Here, I implore the senior management team of the FixedFloat platform and the management of BestChange to formally intervene in this case.
Please do not continue to harm us legitimate users who always abide by the rules, cooperate throughout the process, and trade through formal channels.
What you are freezing is not just the funds, but also the last trust of users in the platform.
If even the most basic compliant users are repeatedly humiliated, their information is drained, and they are frozen indefinitely, then you are destroying the foundation of your own credibility.

Protecting users is not a slogan, but the meaning of the platform's existence.

We sincerely appreciate your cooperation and patience throughout this process. However, it is our duty to ensure the legitimacy of the funds involved in any transaction on our platform.

According to information received from our partners, the funds sent to our address for your order have been linked to illicit activity. In light of this, we must emphasize that submitting a modified or redacted document cannot be considered valid proof of source of funds.

We fully understand your concerns regarding privacy. Nevertheless, without objective and verifiable documentation confirming the lawful origin of the funds, we are unable to proceed further with the case.

Please understand that if we knowingly process or return funds without first verifying their origin, our service could be considered complicit in criminal activity, which could lead to serious consequences, including the potential shutdown of our platform.

We remain open to cooperation and are ready to resume the review as soon as appropriate documentation is provided.

First of all, I would like to thank your team for their feedback and efforts throughout the review process. I have always been in the spirit of maximum cooperation and transparent submission, and actively responded to all the review requirements raised by you. For the order HTSY5S, I have continuously submitted the following:

Official bills and transfer files of BitcoinIRA OTC platform

DigitalTrust custody records and transaction instruction receipts

All relevant on-chain TXID records, wallet path videos, control structure diagrams

I believe that these materials have fully constructed a legal, traceable, non-intermediary, non-anonymous on-chain fund path, and all operations are performed independently by me, which meets the compliance review standards that your platform should have.

In fact, in the last round of emails, you have officially stated:

"Our partners additionally checked the information, we also analyzed it and came to the conclusion that the funds had been unblocked."

"You can make a refund or continue the exchange at the market rate."

This is a clear conclusion of your and your partners on the compliance of funds, and it is also the final affirmation of all the materials I submitted before.

However, I am very confused and disappointed that after this notice of "confirming the legality of funds and allowing continued operation", you suddenly stopped the processing process, raised the issue of document content obstruction again, and asked to resubmit the so-called "complete unobstructed version", pushing the order back to the "suspended pending review" status.

Regarding this issue, I would like to explain again as follows:
The document obstruction I performed is limited to my own handwritten signature area. During my tenure as a legal person in my company, this signature was widely used in legal documents, bank authorizations and financial contracts, with clear legal binding force and forgery risks.

On the premise that the authenticity of the information and the compliance of the fund path have been verified, out of corporate management responsibility and personal safety considerations, I performed technical obstruction without affecting the core content of the review. This move is completely reasonable and necessary, and is acceptable in most compliance review processes around the world.

Especially after you have confirmed that the source of funds is legal and the order can be processed, the suspension of the operation again on the grounds of "non-core information obstruction" is obviously inconsistent and the procedure is upside down, which weakens the professionalism and compliance that the platform should have demonstrated.

I make the following formal request:
Please respect the reasonable privacy boundaries of users in compliance cooperation, focus the review on the capital path and control link itself, and should not delay the payment progress with non-critical privacy information;

Please re-examine the completeness and rationality of the materials submitted in this case, especially under the premise of "funds have been unfrozen", you should return to the order processing itself, rather than repeatedly changing the review caliber;

I always hope to establish positive trust with you and promote problem solving with a rational and cooperative attitude. However, if the review standards continue to fluctuate repeatedly and deny the above-mentioned determination with vague reasons, all users of your platform will re-evaluate the basis of trust in the platform. I personally consider safeguarding my legitimate rights and interests in this case through appropriate channels.

I hope that you will make clear handling arrangements for this order as soon as possible in a professional, fair and responsible position. Thank you for your understanding and assistance.

You said earlier that there was a problem with the file masking.
After I explained that the masked part of the file was only my signature for privacy protection, you accepted the explanation because my signature did not affect your review of the legalization of the funds.
So your security specialist formally emailed me to inform me that the funds had been unfrozen and the order could be exchanged or refunded. I also formally replied accordingly and chose to return the funds.
However, shockingly, after I cooperated and responded, you suddenly reversed your position again, overturned your own email, denied the previous, and continued to say that the file was "unqualified" and re-frozen the funds.
May I ask: Is this respect for users, or self-denial of the platform's reputation?
Your behavior is not only a mess of procedures, but also a serious blow to user trust. Contradicting each other, overturning existing conclusions, and continuously creating obstacles � you are slapping yourself in the face.
I implore you to think from a humanitarian and professional perspective:
I am a fully compliant and continuously cooperative user.
The source of my funds has been verified, the on-chain path is complete, and the control is clear.
On this basis, why do you still repeatedly focus on privacy fields that are not related to funds? This is already unreasonable. Are you investigating funds or snooping into user privacy?

Please return to the essence of review:
Compliance and legality, not information extraction.

Do not let the problem that could have been properly solved become a continuous trampling on the dignity of user privacy and erode the last trust of all users in the platform.

I hope you will handle this with caution! Thank you!

We previously asked you to provide an unaltered document confirming the withdrawal of funds. However, the security department specialists checked the documents you sent and noticed that this document was also altered.

We need to receive complete truthful information about the source of funds at your address. Please stay in touch with our security department specialists via email

I was originally a user who trusted FixedFloat. I chose to exchange here because of the platform's features of "no KYC, privacy protection, and fast exchange". However, the actual experience over the past few weeks has made me completely disappointed and even angry.

I purchased BTC through a compliant OTC platform. After the transfer, I thought that my funds were safe, criminal funds, and a series of nonsensical charges were detained on my head, but I patiently submitted various evidence.
The path on the chain is clear, the capital structure is traceable, and I submitted all the control materials and auxiliary materials one by one and strictly cooperated.

I received an official email from your platform's security specialist, which clearly stated:

"Our partners additionally checked the information, we also analyzed it and came to the conclusion that the funds had been unblocked."

"You can make a refund or continue the exchange at the market rate."

After dozens of emails and half a month of submitting evidence, they finally recognized the various certificates I provided. When I thought I had finally come to the end, I finally cleaned myself up, but I didn't expect that this was the beginning of the nightmare.

I thought of a sentence, "Only those who wronged you know how wronged you are." I can't describe my injustice now. The torture during this period has exhausted me.

This is equivalent to your security team and partners jointly confirming that the funds are compliant, the review has been completed, and giving me clear operating instructions.

Based on this, I chose to refund and continued to submit supplementary materials. The entire processing process has been completed in my opinion.

However, while I was waiting for the funds to be returned, the forum administrator of your platform issued a completely opposite statement:

"The partner determined that the address was involved in illegal activities and the order could not be processed further."

This statement directly conflicts with the specialist's statement that it has been "unfrozen", and the two are completely contradictory.

Next, the security specialist suddenly "changed his words" and said that the documents I provided "had been modified" and suspended processing again. I have to ask:

Is this a platform operating, or are multiple departments talking and overturning each other?

On the premise that the materials I submitted have not changed, you have given two completely opposite conclusions in different channels, repeatedly pushing users into an endless chaotic process.

What makes me angry and uneasy is not just "orders are frozen", but also the following points:
As a compliant user, I have cooperated to the limit, but you have repeatedly denied it;
You said today that "funds are compliant and have been unfrozen", and tomorrow you said "files do not match and continue to be frozen", what is your standard?
My files were downloaded directly from official channels without any modification, but you casually characterized them as "modified";
My private information was peeled off layer by layer, and the more you reviewed, the deeper you went, but you had no promise to protect it and no sense of boundaries;
I originally chose to use FixedFloat because you promoted "no KYC, privacy protection, fast exchange, etc.", but now I have been completely exposed on your platform!

I want to ask: Who gave you the authority to repeatedly overturn conclusions and make unlimited additional requirements?
Who decided that users' privacy, time and cooperation can be trampled on again and again?
Who is turning the review process, which should have been simple and efficient, into an information interrogation and emotional destruction with no end?
I am worried that if I continue to cooperate, I will only continue to hand over more private information, and you will never give me a conclusion.
I am afraid that the information I hand over will eventually become a "user sample" on the Internet, which in turn threatens the safety of me, my family and my business.
I am completely exhausted. During this period, I have neglected my business, my days, my family, and my sleep. I wake up to check if I have received emails. I hate this!

I hope FF will handle it carefully! Thank you! I also hope that the majority of users will be cautious! Next, I will continue to file complaints to the platform, regardless of the cost!

We have strong evidence that the funds sent to our address for your order are related to illegal activity. This assessment is based on data received from trusted partners, public sources, and internal checks. We have submitted all relevant information to the BestChange administration and will gladly cooperate with law enforcement agencies upon official request.

We appreciate your cooperation and patience throughout the review process. However, the document you provided was edited, which makes it unacceptable as valid proof of funds origin. Our security specialists have not received any other verifiable evidence confirming that the funds were received from Bitcoin IRA, despite multiple requests.

Until clear and unaltered documentation is provided, we are unable to proceed with this case. We remain committed to compliance and protecting both our users and our platform from potential legal risks.

I hereby formally respond to your claims that "the source of funds is suspected to be illegal" and "there are modifications to the documents", and express serious protest against your current inconsistency, repeated denial of user information, and indefinite extension of the processing cycle.

First of all, your security specialist once confirmed through a formal email: "The funds have been unfrozen, the review has been completed, and users can choose to refund or continue to exchange." This is the official conclusion I follow based on trust. But just after I submitted a refund request according to the process, you suddenly changed your words, saying that the documents I submitted were "modified" and "the source of funds could not be verified", and then froze the order again. This behavior of self-reversal of the review results and repeated denial of the processing commitment completely broke the basic boundaries of compliance review.

I have submitted all the information, including: the official invoice for purchasing BTC through the BitcoinIRA compliant OTC platform, the BitcoinIRA withdrawal authorization document, the on-chain transfer hash (TXID), the full path structure diagram and video from the main address to the sub-address and then to your platform, the wallet control instructions, and even the original PDF of the IRA file. The source of the materials provided is authentic, the structure is complete, the on-chain path is closed, and the control rights are clear, which is enough to support any platform to complete the compliance review.

However, you have not yet clearly pointed out the specific location of my so-called "modified file". You only talk about "unqualified documents" in general, but do not provide modification trace reports, comparison basis, and even fail to explain the specific page numbers and fields. If you think that users adding annotation auxiliary boxes to screenshots is "file tampering", then your review standards are absurd to the point of being unenforceable.

What's more serious is that the files I submitted are all original documents downloaded directly from official channels, and the signatures, times, and identification codes are all retained. However, you continue to use vague terms to evade processing and constantly deny existing conclusions, saying "funds are compliant" on one hand and "suspected of illegality" on the other; saying "orders can be processed" on the other hand and "cannot continue". There is no uniformity in the internal processes of your platform, the security specialists and administrators contradict each other, and the processing logic is chaotic.

I chose to use FixedFloat because you claim "no KYC required", "protect user privacy", and "fast decentralized exchange". But what I am experiencing now is a torture of the abyss of review: every time I submit, it is returned once; every time I cooperate, the next round of material collection begins. I have submitted more than ten documents, covering all the links you requested, but you are still creating new obstacles, constantly consuming users' energy and invading privacy boundaries.

What I am worried about is that if I submit it again, my personal information will be stripped layer by layer, and you can still overturn everything with a sentence of "there are doubts". I must also take responsibility for myself, my family and my business, and I cannot tolerate my sensitive information becoming a "risk sample" in your system.

Therefore, I solemnly declare the following:
I have provided all the necessary documents. If you have any more questions, please clearly point out the specific problem location and document page number at one time, otherwise I will regard it as your platform's intention not to deal with it, but just freezing arbitrage in the name of "compliance".

What you freeze is funds, but what is really overdrawn is the platform's declared integrity and the final trust of users.

We appreciate your continued cooperation and understand the frustration caused by the situation. Please be assured that our actions are driven solely by compliance obligations and the need to minimize legal and reputational risks.

Based on information from trusted partners, public blockchain data, and internal analysis, the funds sent to our address for this order show strong links to illicit activity. This assessment is not arbitrary and has been documented in detail. We have submitted all relevant information to BestChange and are prepared to fully cooperate with law enforcement upon official request.

While we acknowledge your efforts in submitting materials, none of the evidence provided so far � including the edited document � meets the criteria for verifying the legal origin of funds. As we previously noted, we are open to reviewing any form of objective proof, not limited to a single document. This may include:
� Verifiable communication history regarding the deal
� Original unmodified documents
� On-chain correspondence with relevant context
� Payment confirmations from official platforms

We are not dismissing your case � we are simply waiting for sufficient and verifiable information to move forward. Without that, we are unable to proceed.

Thank you for your understanding. We remain ready to continue the review as soon as valid supporting evidence is submitted.

What I submitted is the digital asset allocation document officially issued by BitcoinIRA, with DocuSign's official digital signature embedded in it. It was verified with one click through the Adobe Acrobat system, and the results are as follows:

Signature is valid

Document has not been modified since this signature was applied

The trust chain is complete and the certificate has not been revoked (Adobe official certification certificate)

The LTV long-term verification mechanism is enabled, which has judicial effect

But FixedFloat insisted that "there are traces of modification in the file". I just want to ask:

Are you ignorant or are you playing dumb?

Anyone can open Adobe Acrobat and see the verification results. This verification process is automatic and is a universal electronic signature mechanism � it is not a screenshot, not a note, but an unalterable digital encrypted evidence!

I am not afraid that you technicians do not understand, but I am afraid that:
You understand, but you pretend not to see it!

As long as any pixel in the PDF file is moved or a punctuation mark is changed, the digital signature will become invalid immediately! The signature status of the file you are facing now is still "valid", what does it mean? This means that the document has never been tampered with since the moment it was signed!

You said "the document may be forged"? Then I will ask you a question:

If even DocuSign signatures can be forged, then what is the point of your platform risk control? The entire digital signature industry should be closed!

You can question screenshots and everything, but you cannot deny a PDF file that has been verified with a digital signature!

I have provided all the on-chain transfer records, signed documents, official account screenshots, and verification data. What else can I ask for?

You are not reviewing, but delaying, evading, and covering up.

And I know better that you can't point out "where the document has been modified" because it has not been modified at all.
You can say "there is a problem", but you can't say "where there is a problem", which is your biggest flaw.

Adobe has passed the verification, and the DocuSign signature is still valid. Who on the entire network can modify the PDF and keep the signature valid?

No! It is technically impossible!

What you are doing now is to use the "digital signature" as a decoration, and the platform review process as a fig leaf, trying to use a set of vague rhetoric to evade all legitimate users.

You are not fighting against money laundering, you are fighting against redemption.

This is not risk control, this is cheating; it is not review, this is shirking; it is not compliance, this is exploitation!

I strongly condemn the FixedFloat platform for maliciously distorting the signature documents and refusing to recognize legal certificates, completely trampling on user trust and technical standards.

I will continue to publish complete evidence so that more people can see what you are doing!

The document you provided that contains your address is a withdrawal request form, not a confirmation of the transfer of funds. To verify the origin of the funds, we require confirmation of the fact of sending from BitcoinIRA indicating the transaction. Until such data is received, the application remains under additional verification. We cannot accept unconfirmed information. Thank you for your understanding.

Our security department specialists have provided you with a more detailed answer via email.

So according to you, a withdrawal application document generated by the official platform, signed by the customer himself, funds have been received, the on-chain path is clear and traceable, the signature verification is complete, the wallet address is consistent, and the wallet control rights, this whole process cannot be considered "withdrawal is established"?

Then let me ask:
If a pregnant woman gives birth to a child and the hospital issues a birth certificate, do you still want her to live broadcast the delivery video on the spot, and attach a handwritten certificate signed by the attending doctor with five stamps, before you admit that the child is really born?

In other words, a person has landed on a plane, has a boarding pass, security check records, and landing time, but you have to let him go back to the original place and "fly again" before you admit that he really took the plane?

You keep saying "compliance", but what you are doing now is deliberately requiring "ghost documents" that do not exist in the process at all, just to create an excuse for delays and cover up your platform's delays and inaction in handling fund audits.

If you really don't believe in blockchain, signatures, application documents, address consistency, and account records, then you might as well just say: "Our platform audit relies on metaphysics." At least customers can give up and don't have to waste time cooperating with your fake audit standards that you made up afterwards.

Are you reviewing customer information now? No, you are reviewing whether the customer has the superpower to meet a requirement that does not exist at all.

You say "signatures cannot represent the authenticity of the content"? Then what do you want DocuSign for? As a performance prop?

You say "blockchain account arrival does not represent the source"? Then does the BTC network require customers to bring their own FBI identification reports for every transaction in the future?

You say "there is no withdrawal confirmation letter issued by the platform"? Sorry, BitcoinIRA's customer service has confirmed that there is no so-called "confirmation letter" or "transaction certificate" in the process. What you are asking for now is a "ghost document" that is outside the process and the platform itself will not issue. You want to use it to block customers. Please use some common sense. Shouldn't you consider hiring a screenwriter to write a complete script first?

The funds have obviously arrived, the path is public, the amount is consistent, and the signed documents are complete, but you still say "not enough to prove"?

Then let me ask, what exactly does your platform want? The customer's own DNA? The main signer's selfie? Or the person who travels back to the day of distribution to record a 360-degree VR panorama for you?

Don't use the tone of "compliance" to package the intention of "refusing to pay", and don't set things that do not exist in the process as a review threshold for customers.

Customers cooperate with the rules of your platform, not your scripts that change the caliber at any time, deny evidence, and shirk responsibility.

Since you are in the blockchain industry, please first admit a basic fact:

On-chain data + signature file + address matching = withdrawal is completed.

You can't even accept this. Let alone you are in digital finance, you are also considered to be backward in logic when it comes to paper stamps.

Sorry, I can cooperate with compliance, but I don't accept nonsense that insults my intelligence. You are not censoring, you are acting.

You have provided a withdrawal request, not a confirmation of funds actually being sent. We require official confirmation from BitcoinIRA that the transfer was executed, including the specific transaction ID. Until then, the review will continue. Emotions and analogies do not replace documents.

First of all, the PDF file I submitted is a formal legal contract document generated by the BitcoinIRA platform system and signed through the DocuSign official digital signature platform. The document has been verified by Adobe Acrobat as "unmodified after signing, valid signature", with a complete digital signature chain and LTV long-term verification mechanism, and has undeniable legal and technical validity. This is by no means a "withdrawal application" as you claim, but a contractual document between the platform and the user around the issuance of assets. It takes effect immediately after signing successfully!

Once the document is signed, it means that our authorization takes effect, and the platform executes on-chain operations and issues assets based on it. This is not an "application waiting for approval", but a digital contract with immediate execution effect.

BitcoinIRA official customer service has also made it clear: This PDF file is the final legal document in the fund issuance process, and the platform will not and never issue any additional "transfer confirmation letter" or "TXID email notification". Please re-understand the OTC coin issuance process, thank you.

You now insist on requiring a document that does not exist in the process and cannot be generated by the platform itself as a prerequisite for lending. This is artificially constructing a false threshold to cover up your true intention of refusing to handle user assets.

Secondly, I have simultaneously submitted complete on-chain transaction evidence, including:
� BTC transfer TXID;
� Wallet receipt amount, time confirmation
� Block height and transaction amount;
� All data can be verified in real time through any blockchain browser.

As a self-proclaimed "blockchain asset platform", if you still deny the review effectiveness of on-chain transaction hashes and insist that "only BitcoinIRA sends a separate letter to confirm TXID" is considered a valid transfer, it is equivalent to denying the openness, transparency and immutability of blockchain as an audit infrastructure. This not only violates the industry consensus, but also insults the blockchain review system.

So far, I have submitted:
� Legally effective DocuSign signed documents;
� Original PDF with Adobe verification status of "signature valid";
� Complete on-chain fund path and transaction closed loop;
� Transfer execution information that is completely consistent with the platform's standard process.

What you call "continued review" is no longer a process, but a mechanism to evade payment. Calling the signed document an "application" and considering the completed on-chain transfer as "invalid" seems to be for only one thing in the end � not paying.

You once said that "emotions and analogies cannot replace documents", so I tell you clearly:
� Digital signatures are not emotions, but legal structures generated by the Adobe verification mechanism;
� Blockchain TXID is not a metaphor, but a globally recognized and unforgeable proof of payment completion;
� DocuSign signing is not a form, but a protected digital contract execution method within the scope of judicial application.

Everything you are doing now is deliberately evading a transfer process that you fully know is compliant, legal, and technically verifiable.

To help you understand the logic of the problem I pointed out, I provide the following analogy:

This is like: the home buyer has signed a formal purchase contract with the developer, both parties have stamped it, the legal terms have come into effect, the home buyer has paid according to the agreement, the developer's account has received the payment, and the payment information, contract number, and payment time are all matched.

Afterwards, the developer said:

"Although we have received the payment and the contract has come into effect, you must provide an additional letter of explanation saying 'I confirm that I am willing to buy the house and have paid the money', otherwise we will not recognize that you have completed the transaction and the house will not be delivered."

May I ask: If you do not recognize the contract, do not recognize the receipt of the funds, and only recognize an additional letter that does not exist in the process, is this still a transaction? Is this called contract performance? Is this called review, or is it a naked use of the process to cover up fraud?

Your current behavior is no different from this:

� Refusing to recognize legal documents that have been signed and verified;

� Refusing to accept transaction records that are open, transparent, and verifiable on the chain;

� But insisting on asking me to provide a "transfer confirmation letter" that you fabricated out of thin air and does not exist in the process at all;

� Prepare to use this as an excuse to freeze funds and shirk repayment responsibilities.

This is not a compliance issue, nor is it "insufficient documents", but a fund withholding behavior under the guise of "compliance". This is a substantial fraud in which the audit mechanism is abused.

At this point, I must point out that you have deviated from the essence of the audit issue. The original intention of auditing the source of funds has long been thrown aside, and replaced by a kind of continuous oppression and malicious control of individual users.
The core of this matter is very simple: whether there is a legal source of funds.
And I can say responsibly that you have long known that the source of funds I provided is completely legal, the path on the chain is clear, the documents are complete, and the signatures are true and correct.

So may I ask: What are you still doing now?

It is not an audit, but a forced obstacle;
It is not compliance, but misuse of rules;
It is not an investigation, but an attempt to cover up the responsibility with process logic.

I solemnly advise you to immediately stop your current emotional and irrational operation mode, and avoid further politicization, risk, and public opinion of technical audit issues.

Please remember that every vague response, misinterpretation of the original facts, and every unreasonable delay you make now is not only an infringement of the legitimate rights of users, but also an active corrosion of the reputation of your own platform.

Your behavior is no longer "under review", but is sending a message to the outside world: this platform is no longer trustworthy.

Please immediately stop freezing funds on the grounds of vague review, and please handle this case rationally and carefully. Thank you.

A few days ago, you took the initiative to unfreeze my funds during the review process, and told me that after your investigation, my funds were legal, and allowed me to continue to exchange or submit a refund application. This behavior is essentially an acknowledgement of the legitimacy of the source of my funds � you cannot allow the flow of funds when there is an "illegal risk" in the assets.

But what is absurd is that you then unilaterally terminated the refund process on the grounds that "the document has been modified" and denied all the audit conclusions that you had previously recognized.

In response, I have submitted irrefutable technical verification materials:
� The PDF document is signed by DocuSign, and the Adobe system verifies that it is "unmodified after signing";
� It comes with the original digital signature chain and encryption certificate, with a complete structure and clear timestamp;
� The document is generated by the BitcoinIRA platform system and has been officially confirmed as the "final coin issuance document".

This is a document that cannot be forged technically and cannot be denied legally.

On the one hand, you accept funds and allow operations, and on the other hand, you deny the document and refuse to process it. The "audit standards" you mentioned kept changing:

1. At the beginning, you said "the path of funds is suspicious". I provided complete evidence of the source of funds, the path on the chain, and the control of the wallet. After your review, you confirmed and approved it;

2. Then you changed it to "there are traces of modification in the PDF file". I submitted a test report from a third-party digital signature verification agency, proving that the file has never been modified since it was generated, and the signature is authentic and valid, and has legal effect � you also recognized it.

As a result, now you are back to the starting point, as if nothing has happened, re-denying everything, repeatedly questioning, continuing to procrastinate, constantly breaking the rules you set, and reclaiming your own judgments.

Maybe now you don�t know what you are reviewing, denying, and admitting.

The response at each stage is not responding to users, but slapping yourself in the face.

You let it go first, and then deny it;

Just admitted, and then overturned it immediately.

Your audit system is not making judgments, but self-denial, self-undermining, and self-embarrassment.

This is not a compliance process, but a farce dominated by internal chaos, buck-passing and process abuse.
You keep making excuses and circumventing the core of the problem, just to avoid a fact that you have already understood:

The documents I submitted are legal, the funds are compliant, and the transactions are real.

Now, it is not me who is talking to you, but you are trying to refute what you said.

I solemnly advise you: stop this inefficient and stupid review immediately. Every contradictory response is a self-destructive act against the professionalism and credibility of your platform.

You are no longer dealing with a customer's problem, but demonstrating on the spot how to openly deny your own judgment, challenge your own review logic, and humiliate your own platform brand.

If you continue like this, you will not only hit your face, but also the trust foundation of your entire system.

I hope your platform will handle this matter calmly and carefully, thank you.

We have reviewed your message and documentation. However, the document you provided is not proof of actual execution of a transaction by BitcoinIRA � it is a digitally signed request, not a transfer confirmation.
You claim funds were sent by the platform, but nowhere in your submission does BitcoinIRA confirm they initiated the transaction.

To proceed, please provide direct confirmation from BitcoinIRA that they executed the transfer to your address and reference the actual transaction ID.
This is a standard compliance request � not a �ghost document,� but verification of origin. Until then, the case remains under review.

1. What you are denying now is not the materials I submitted, but the legal validity of the digital signature mechanism itself.
The PDF file I submitted has the following five factual standards:

Generated by the BitcoinIRA official system, not created by the user;

Formal digital signature completed through the DocuSign platform, with industry standard compliance;

Verified by Adobe Acrobat as: "The signature has not been modified after signing, and the signature is valid";

Contains a complete signature chain, encrypted timestamp, root certificate path, and the entire chain is tamper-proof;

The document structure is complete, has constituted a standard format for electronic contracts, and has judicial applicability.

The documents under this structure have long been widely used in the judicial system, digital compliance industry, and encrypted trading scenarios. The basis of verification lies in the signature chain itself, not through any mailbox transmission.

If you insist that "BitcoinIRA must send a separate confirmation email or explanation letter to constitute a currency issuance certificate", this is not only a denial of the document itself, but also an open challenge and self-isolation of:

DocuSign electronic signature mechanism;

Adobe international verification system;

Globally accepted electronic contract trust standard
.

2. The "BitcoinIRA confirmation letter" you requested does not exist in the OTC process at all
The source of funds this time comes from the OTC over-the-counter trading process connected to BitcoinIRA, not the traditional exchange (CEX) system.
Please do not force the "system notification email" model commonly used by the exchange to the compliance process under the OTC structure.

The OTC process has the following characteristics:

The issuance of coins is based on signed documents + manual background processing, and the system does not automatically generate email notifications;

There is no "TXID email pushed by the system";

There is no "transfer confirmation letter" type document generation mechanism;

The process is mainly executed by manual customer service: email confirmation, Zoom video verification, manual coin push;

The core operation node is: "Send PDF User Signature Platform Confirmation Signature Execute Coin Issuance".

"The PDF document signed by the user is the final operation document in the fund distribution process. The coin issuance action is executed immediately after signing, and the platform will no longer generate the so-called "transfer confirmation letter" or "TXID email notification."

The "extra confirmation letter" you are now asking for is actually a document structure that does not exist in the process, but you unilaterally use it as a condition for continuing to freeze funds. This is not called an audit, but a ghost document and an audit trap.

3. I have submitted all the compliance materials, but you refuse to acknowledge it. It is not "continued audit", but **"procedural denial"**
The materials I have submitted include:

The original PDF signed by BitcoinIRA;

Adobe verification signature status screenshot;

BTC on-chain transaction hash (TXID), account address, timestamp, block number;

Communication screenshot with BitcoinIRA customer service to confirm that the coin issuance process is complete.

So far, you have:

failed to point out any structural problems in the signed documents;

failed to deny the integrity and legitimacy of Adobe's verification signature;

failed to deny the on-chain fund path;

but always insisted on "missing a non-existent confirmation letter".

You are not conducting a compliance review, but setting up an unfinished task, and then using the "incompleteness" of this task to delay payment and evade responsibility judgment.

This is not risk control, but procedural denial; this is not an audit, but an excuse for freezing.

If you cannot make a reasonable objection to the three pieces of evidence of signed documents, Adobe verification, and on-chain path, please immediately terminate the "self-made threshold" audit behavior and complete the loan processing.

Otherwise, I will regard your behavior as:

Compliance abuse, audit manipulation, refusal to pay, and continuous freezing of funds, and expose the case to the industry and outside at the same time.

Your request is still under review because there is no confirmation from BitcoinIRA that they initiated this specific transaction. The submitted PDF documents and TXID alone do not verify the source of funds without direct confirmation from the sender. We are obligated to follow international compliance standards and cannot validate the legitimacy of the funds without a response from the originating party.

Your accusations are unfounded. We remain ready to continue working on your case once the necessary confirmation is provided.

IxedFloat platform refused to process, respond positively, or release funds for more than 30 days after I submitted all the compliance materials, which constituted a malicious freeze.

I have submitted all the following materials in full:

Official transfer confirmation letter from BitcoinIRA, including TXID, amount, and arrival time;

Wallet address matching the signed document, screenshot of the on-chain arrival, and transaction block information;

Formal signed document (DocuSign) verified by Adobe;

All supplementary materials, account control instructions, etc., are all available.

Every time they asked for supplementary materials, I cooperated 100%. Now, all the documents that can be provided have been submitted, and the platform has no excuses.

But they still repeatedly delayed with words such as "waiting for partners" and "internal evaluation", refusing to give any conclusions, and in fact have entered the freezing operation state.

I solemnly declare:
This is not "under review", this is a procedural rejection and systematic shirking.

I am not waiting for processing, I am being cold-treated, fake-reviewed, and really frozen.

Next, I will start to fully disclose this case on major platforms!

Perhaps 1 Bitcoin is worth your risk to maliciously freeze customers.

FixedFloat, you have no excuses and no way out.

All evidence has been backed up and all conversations have been archived. The next step is to make public records and complaints, and expose.

The review process is still ongoing. We are carefully evaluating all submitted materials and are also awaiting feedback from our partners. We understand your concerns and will provide an update as soon as the review is complete.

I have received your reply that "the review is still in progress" and "waiting for feedback from partners" for many times.
It has been more than 30 days since the incident. During this period, I have submitted materials and completed documents several times, and cooperated with all your review processes.
However, you have never given any clear conclusion, but just repeated "under review" and continuously made new supplementary requirements, which are even unreasonable.

Now, you are still delaying with the excuse of "under review".
I cannot judge whether this round of "review" will continue to make nonsensical requirements, and whether it will develop to continue to make more absurd requests to prove your innocence.

I solemnly reiterate here:
All compliance materials have been submitted in full, including the transfer confirmation PDF issued by the OTC official; the TXID record of the transaction on the chain; the complete document sent successfully by the OTC official; the DocuSign document with valid signature verified by Adobe; the proof of control of the wallet address, and other documents.

The materials I provided are clear in content, complete in structure, traceable in links, and valid in signature, which have constituted a complete review closed loop and have legal compliance effect.

If you still refuse to deal with it on the grounds of "fuzzy review", this constitutes a substantial freeze and procedural suppression, which seriously deviates from the principle of reasonable compliance review.

You have an obligation to respond to a user who has complete materials and cooperates throughout the process, rather than remaining silent, repeatedly making things difficult, and indefinitely delaying, and evading payment with fictitious reasons.

Thank you for your message. Our team continues to actively work on your case and has been in regular contact with you throughout the process.

All materials you submitted are being carefully reviewed, and we are also awaiting the final response from our external partners to complete the assessment. We will inform you immediately once there is an update.

We appreciate your cooperation and patience.

The case has never been resolved.
FixedFloat just used the boilerplate rhetoric of "still waiting for feedback" to cover up the fact that they have frozen the funds for more than 30 days but refused to deal with it.
I have submitted all the materials, including on-chain transaction data, signed documents, BitcoinIRA official transfer confirmation PDF, Adobe verification documents, address control proof, etc., all compliance elements are complete.
The platform has understood and clarified the authenticity or compliance of the materials I provided, but has not yet given a conclusion, only using "waiting for partners" as an excuse for continued delay.
The funds are still frozen, and the platform has no conclusion, no explanation, and no time limit.
I plan to disclose the complete progress of this case in other public channels until FixedFloat makes a formal decision.
And I have predicted that the platform may continue to ask me to submit various ridiculous documents in the next step -
I hereby make it clear: I will not submit any more documents, and I have provided very complete materials!
The materials have been submitted and the review has been closed. Continuing to delay is a malicious freeze.

Your funds are currently on hold due to a formal request from law enforcement authorities. As a result, we are unable to process a refund or release the funds while the investigation is ongoing.

We have also provided all relevant information about this case to the BestChange administration.

We understand this situation is frustrating and appreciate your patience. We will share any updates as soon as we are permitted to do so.

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources and criminal activity. The exchanger administration has provided this evidence to you.

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.

Regarding your freezing of my order, I have received your latest response: the fixed reason is "received a formal request from a law enforcement agency"; and claimed that my crypto assets were marked as "high risk" or related to illegal behavior in the AML analysis.

I must emphasize that you have not provided me with any verifiable facts, standards or mechanisms to support such conclusions.

Please disclose the law enforcement agency information:
If your statement is true, please clearly provide the content: the official name of the so-called "law enforcement agency"; the formal request letter number or investigation case number; the date of receipt of the request and the country/jurisdiction to which it belongs.

If any of the above cannot be provided, I will regard the statement as a means for the platform to fabricate an excuse to refuse refunds and freeze assets.

Please disclose the details of AML marking:
You have characterized my assets as "high risk". Please provide the following details: the name of the AML analysis system or tool used (such as Chainalysis, TRM, Elliptic); the marked transaction hash, wallet address or risk indicator; the specific risk control clause number or policy standard based on it.
If you cannot explain the basis and source of the "high risk" of the assets, your judgment will be regarded as a labeling freezing behavior that lacks review standards and constitutes a substantial threat to the security of user assets.

You have the right to conduct compliance operations, but I also have the right to ask you to prove that your decision is not an excuse to abuse the rules. I have provided all the compliance materials!

If you claim that the freeze is reasonable � please provide evidence. If you have no basis � please unfreeze immediately or give a reasonable explanation.

Please treat this case with caution.

Hello Andrey Lewanski,

We have received information from partners that the funds at your address were obtained by criminal means. For this reason, the exchange has been suspended. In order to continue the exchange or return the coins, we must verify that the funds were received by you honestly, and also receive all the information from you by mail.

Our service rules prohibit the use of the service for any criminal purposes. If funds related to criminal activity are clearly sent to our addresses, we have the right to request information about the source of the funds.

Best regards,
FixedFloat.com team.

You ignore me on the mail and don't reply anything.

Usually, security specialists respond to email requests within 24 hours. Response time depends on the workload and the queue. It may also take time to prepare a response for you.

Please wait for an email response. Our specialists will definitely respond to you as soon as possible.

Hello Maestro87878,

We have received information from partners that the funds at your address were obtained by criminal means. For this reason, the exchange has been suspended. In order to continue the exchange or return the coins, we must verify that the funds were received by you honestly, and also receive all the information from you by mail.

Our service rules prohibit the use of the service for any criminal purposes. If funds related to criminal activity are sent to our addresses, we have the right to request information about the source of the funds.

Best regards,
FixedFloat.com team.

I provided all the information I could. In response, you repeat yourself. If you refuse to operate with funds � no problem, return them back to the sender's wallet. You simply appropriated the funds for yourself, without providing any evidence of your words. You can simply return them, but you have appropriated them.

We�re sorry you feel this way, but your statement is misleading.

Your transaction was flagged based on information from our partners indicating a connection to criminal activity. According to our Terms of Service, we are obligated to suspend such transactions and request clarification regarding the source of funds.

Unfortunately, you did not provide any verifiable explanation or evidence to confirm that the funds were obtained legally.

We do not appropriate funds. They remain frozen and may be unfrozen once the situation is clarified. We remain open to resolving this if you are willing to cooperate via email.

This is very convenient. "Our sources that we can't uncover." Excellent wording. Again, you can make a refund and have nothing to do with these funds, but you don't. I provided all the information I could, you refuse to return the funds, so you embezzled them.

The exchange was temporarily suspended based on information received from reliable sources, in accordance with Sections 7.1�7.3 of our Terms of Service. These terms allow us to pause transactions for compliance checks if there are indications that the funds may be connected to illicit activity.

You were informed of the reason for the hold and invited to provide supporting information. However, our specialists have not yet received any confirmation of your words.

We have already provided the details of this case to the BestChange administration.

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

Sincerely, administration of the BestChange exchanger monitor.

Hello Stanley Jenkins,

Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.

Best regards,
FixedFloat.com team.

Hello Wallet Solution,

Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.

Best regards,
FixedFloat.com team.

Hello Mike,

Thank you for your review! We never freeze funds without a valid reason. Unfortunately, you did not provide your order ID when creating you review, so we cannot investigate the situation in detail.

Best regards,
FixedFloat.com team.

Hello Sv,

Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.

Best regards,
FixedFloat.com team.

Hello dear customer,

We noticed that you recently contacted our support chat regarding this order. Our customer support specialists asked you for the address to which the funds were sent, the transaction hash, and the decryption key for the transaction. However, they have not received a response from you yet. Please contact our customer support specialists via chat and provide this information.

Best regards,
FixedFloat.com team.

The FixedFloat service claims that I transferred coins to the wrong address. But I took a screenshot of the order with an address that confirms that the address is correct and was generated on the order page.
It's good that I managed to take a screenshot because they changed the address in the order after a while. Best change admins where to send screenshots with the order and the address?

If you believe that the deposit address we displayed on our order page was altered or replaced, we want to emphasize that such behavior is technically impossible on our side.

Our platform generates addresses automatically and displays them securely. Once the address is generated for your order, it is never changed. We do not use any scripts or mechanisms that could replace it during the session or in the interface. We take such claims seriously, but based on the structure of our system, any manipulation of the displayed deposit address cannot occur from our end.

If a different address appeared during the transaction process, we strongly urge you to investigate the following possible causes:
� Malware on your device, especially clipboard-hijacking software.
� Malicious browser extensions that may change addresses displayed on websites.
� Phishing attacks or fake pages imitating our platform.

To rule out local issues, please:
1. Revisit the exact page where the address appeared and compare it with the one your funds were actually sent to.
2. Check your browser extensions and run a full antivirus scan.
3. Ensure that you were on the official FixedFloat website and not a spoofed version.

If you believe the problem originated from our page, please:
� Save the HTML page where the issue occurred.
� Record a screen video of the address being shown and used.
� Send this information to us at [email protected] for a thorough investigation.

We deeply value user trust and our reputation. Any form of fraud or tampering on our part is absolutely out of the question. We�re here to help resolve the issue, but we assure you that address manipulation is not possible from our system.

I checked all 3 points and according to the screenshot I made after the trade didn't go through, the order was generated on your website. The address is clearly seen on the screenshot. The fact that the order was made on your page is also confirmed by the order number, which coincides with yours. The HTML and a video do not show anything because the address has now been replaced with another. I have provided screenshots in the service chat and will duplicate them again by mail.

Thank you for your follow-up.

We would like to clarify once again: the deposit address displayed on the order page is generated uniquely for each transaction and cannot be altered or replaced after the order is created. Our infrastructure simply does not support retroactive changes to addresses, and there has never been a single confirmed case of such behavior on our platform.

Regarding the screenshot you provided � unfortunately, it does not contain any technical metadata (such as page source, timestamp, or traceable context) that would allow us to verify its authenticity. As it stands, the image could originate from any source and does not serve as valid evidence of a platform error.

We have reviewed your order ID, our logs, and the blockchain � all data confirms that the funds were sent to a different address than the one assigned to your order. This address was not generated by our system.

We understand this situation is frustrating, but our position remains unchanged: without verifiable evidence of a platform-side issue, we cannot take responsibility for what appears to be a misdirected transaction.

Hello Jeff,

We have received information from partners that the funds at your address were obtained by criminal means. For this reason, the exchange has been suspended. In order to continue the exchange or return the coins, we must verify that the funds were received by you honestly, and also receive all the information from you by mail.

Our service rules prohibit the use of the service for any criminal purposes. If funds related to criminal activity are clearly sent to our addresses, we have the right to request information about the source of the funds.

Best regards,
FixedFloat.com team.

It�s honestly funny how you respond faster to public complaints than to the email I sent asking for instructions on how to prove the funds weren�t stolen�after you wrongfully froze my account and made me wait with zero guidance.

You accuse users of criminal activity without proof, then delay responses when they try to cooperate. If you�re going to freeze $4,500 of my funds, the least you could do is provide clear steps for resolving the issue instead of leaving me in the dark. This is incredibly unprofessional and feels more like intentional obstruction than actual fraud prevention.

We apologize for the delay in response. Our security team replies to email inquiries within 24 hours, depending on current workload. Rest assured, you will receive a reply.

At the moment, the workload is quite high, and the team requires additional time to prepare a response. We kindly ask for your patience as you await the email reply.

Hello dear customer,

Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.

Best regards,
FixedFloat.com team.

Hello Seven,

Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.

Best regards,
FixedFloat.com team.

Hello Charl,

We have received information from partners that the funds at your address were obtained by criminal means. For this reason, the exchange has been suspended. In order to continue the exchange or return the coins, we must verify that the funds were received by you honestly, and also receive all the information from you by mail.

Our service rules prohibit the use of the service for any criminal purposes. If funds related to criminal activity are clearly sent to our addresses, we have the right to request information about the source of the funds.

Best regards,
FixedFloat.com team.

The exchanger blocked my second transfer, claiming the funds are of �criminal origin� but provided no evidence. The first exchange went through without any issues � the second was frozen without explanation. They ignore my email and ask for information but don�t respond. This looks like stalling and possible fraud. I demand intervention and a clear response from the exchanger.

Freezing of funds is possible only if we have evidence that the funds sent to our address are related to criminal activity, this information is a priority. We are ready to provide the BestChange administration with all information on this case.

If you truly have proof, then provide it transparently � not just to BestChange, but to me, the client whose funds you�re holding without consent. I have nothing to hide and I�m fully open to cooperation. But so far you�ve ignored my emails, blocked the exchange without explanation, and refused to provide any clear evidence.

This is starting to look like fraud. I expect BestChange to intervene and demand a proper resolution � not vague claims and silence.

All information about the incident was transferred to the BestChange administration. You should also have been contacted by security personnel via email, please check.

I have responded to your security team�s email and provided all the requested information and screenshots that clearly confirm the legal and transparent origin of the funds. There are no legal grounds to continue blocking the exchange.

If you continue delaying under vague pretexts after receiving all evidence, it will only further confirm concerns about bad faith or potential fraud. I request that BestChange take this into account and monitor this case closely.

I expect a prompt resolution.

We cannot exchange or return funds obtained through criminal means, as this may be interpreted as complicity in a crime. In order to continue the exchange or return the coins, we must verify that the funds were obtained by you in an honest way, and also receive all the information from you by mail.

The exchange was frozen without clear justification. The service claimed the funds were of �criminal origin,� despite me providing full proof of their legitimate source � a personal debt repayment.

I responded to all requests from their security team and submitted complete information, including transaction history. Nevertheless, the funds are still being held, and the process is being unnecessarily delayed. Support replies are vague and avoid making any real decision.

As of now, neither the exchange nor a refund has been processed. This feels like a serious breach of trust. Use this service with extreme caution.

After analyzing the first exchange with this same service (0.35 BTC), I discovered that the address they provided for the transaction has a risk score of 88%. If they now claim my wallet is suspicious, how can they explain offering a wallet with an even higher risk score?

This raises serious concerns about their risk assessment process and trustworthiness. Funds are still being held without resolution despite full cooperation. Use this service with extreme caution.

Additional information from our side was provided to the BestChange administration regarding this case.

I made two transactions from the same BTC wallet through this exchanger. The first order was completed successfully without any issues. However, the second, identical order, was frozen. Support claimed they received a report from �partners� about the suspicious origin of the funds.

This raises serious questions: if the first transaction from the same wallet was accepted without any problems, on what basis is the second one considered suspicious? Why weren�t any concerns raised initially?

The funds I used were obtained completely legally � they were a debt repayment from an acquaintance. I provided the full transaction chain: withdrawal from the exchange, transfer to a cold wallet, transfer to me, and then to the exchanger. Nevertheless, support is asking me to:
� Indicate where and in which messenger I communicated with my friend
� Confirm in what currency I lent the money (cash USD)
� Provide correspondence or evidence that I simply don�t have, as this was a verbal agreement

I have already provided all available and objective proof. The exchanger�s demands are inadequate, excessive, and violate basic privacy boundaries. Under the guise of �verification,� my funds have been withheld for several days now.

I ask BestChange to carefully review the exchanger�s actions. Their behavior and verification practices are contradictory and may indicate an attempt to avoid fulfilling their obligations.

Timeline of my situation with this exchanger � beware!

1. I sent 0.35 BTC to the address provided by the exchanger � later I discovered this address had a risk score of 88% (according to analytics tools). Despite that, the exchange was completed successfully. No questions asked.
2. Next, I made a second transfer (0.44 BTC) from the same personal wallet, which had a low-risk score. This time, however, the exchange was frozen.
3. The exchanger claimed they received information from �partners� alleging the funds were �criminal,� and started demanding proof that this was a personal debt repayment. They asked:
� Where and in which messenger I communicated with my friend
� In what currency I lent the money (I answered � USD in cash)
� Why I don�t have screenshots of our agreement (we spoke verbally)
4. The funds originally came from Bybit (a centralized exchange) � my friend withdrew them to his own cold wallet, and then sent them to me as repayment.
5. I provided:
� Screenshots of all transactions
� Full traceability of funds
� Confirmation of a legal and verifiable source (a CEX)
6. Despite this, the exchanger has been withholding my funds for several days, continuing to demand unreasonable and invasive personal details.
Meanwhile, the first transaction was accepted and completed, even though their own receiving wallet was significantly riskier than mine.

Conclusion: the exchanger acts inconsistently, applies double standards, and is delaying my order under the pretense of �security checks.� I strongly advise others to be cautious when using this service.

We and our partners have conducted a thorough review of the information you provided. Following the results of this verification, your order has been unblocked.

All our actions are aimed at ensuring the safety of our users and protecting them from any involvement with illicit funds during the exchange process.

Thank you for your understanding and cooperation!

It�s good that you finally unblocked the funds � but let�s be honest, this whole situation was completely unacceptable. You froze my transaction without clear justification, made excessive and unreasonable demands, and ignored obvious facts like the successful first transaction from the same wallet.

This kind of treatment of customers is completely unprofessional and raises serious doubts about your internal processes. I expect the exchange to be completed immediately at the current market rate � with zero excuses and zero delay.

We would like to apologize for the inconvenience caused by the lengthy proceedings. All these actions are aimed at protecting our users from criminal funds during the exchange and combating money laundering.

Our specialists have already contacted you via email and informed you that your order has been unblocked and you can complete the exchange or refund.

Thank you for your patience and understanding!

This service froze my funds for several days, citing vague �security checks� and unverifiable �partner alerts,� even though the BTC came directly from a CEX (Bybit) to a cold wallet and then to me. My wallet was low-risk, and my first transaction went through with no issues � only the second one was suddenly flagged.

They started demanding absurd information like:
� �Which messenger did you use to discuss the loan?�
� �In what currency did you lend the money?�
� And asking for screenshots of a private, verbal agreement.

Despite me providing clear evidence and a full transaction history, they delayed the process long enough for me to lose over $2000 due to market volatility.

Let�s be real: this isn�t about AML � it�s a business model disguised as compliance. They hold your funds, push you into endless questioning, and act like they�re doing you a favor when they finally unblock your money.

Avoid this service. Let this review stay here for others.

Hello Mark,

Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.

Best regards,
FixedFloat.com team.

Hello dear customer,

You have violated the exchange rule by mixing up the currency and sending DAI instead of USDC. In accordance with the rules of our service and regulations, at your request, you will be refunded within 7 days. You were also notified of this by support service specialists in the chat.

Best regards,
FixedFloat.com team.

FixedFloat Support:
You have to specify email at the page of order.
We can continue order or make a refund. Both processes take 24 hours.
Me:
refund
and when i type refund i get
FixedFloat Support:
Sorry for our mistake. It takes 7 days.

The specialist in the chat made a mistake, which he also immediately informed you about. The refund period in case of sending the wrong currency for the order is 7 days in accordance with paragraph 4.9.1 of the Terms of Service.

Brazen lie of a ***, I wrote that I need a refund and got the answer that it is impossible only in 3 minutes, be careful it is a ***.

Refunds will be processed in accordance with our policy for handling orders that violate the rules.

They also transferred the funds to their wallets instead of making a refund from the same address, which indicates that they misappropriated the money to themselves and took it from you for 7 days on an interest-free loan.

Funds from our hot wallets are immediately consolidated to our main address, this is the principle of operation. You are trying to shift responsibility for your mistake to our service when you violated the rule and sent an incorrect currency that does not correspond to the one you initially selected in the order.

You will receive a refund, but in accordance with our regulations.

When this exchanger freezes your money, know that he uses it and does not return your money on purpose, there was already a case that they were hacked, apparently they also cheated someone and they decided to punish them.

You have violated the rules and in accordance with them the refund will be made within 7 days.

Dear User.

Unfortunately you made a mistake by sending funds in the wrong currency. The exchange service is trying to solve the situation and provide you with support. Please expect a refund.

Sincerely, administration of the BestChange exchanger monitor.

Hello ScammedbyFF,

We have received information from partners that the funds at your address were obtained by criminal means. For this reason, the exchange has been suspended. In order to continue the exchange or return the coins, we must verify that the funds were received by you honestly, and also receive all the information from you by mail.

Our service rules prohibit the use of the service for any criminal purposes. If funds related to criminal activity are clearly sent to our addresses, we have the right to request information about the source of the funds.

Best regards,
FixedFloat.com team.

FF has already verified all of this information both SoF and KYC and now they will not return my funds without a bank statement which is not connected to my identity or the source of the BTC in any way whatsoever. It is simply a ploy for a cash grab.

According to our information, during the process of passing the KYC, you refused to go through the final stage and send the documents requested by the security service specialists.

(1) Bank statements are not part of anyone's identity and no exchange has ever asked me to provide them for KYC.
(2) Your team has already accepted my KYC docs.
(3) Your ToS makes no mention of bank statements, only KYC. Which has already been provided to and accepted by your team.
(4) Your privacy policy states: "FixedFloat does not collect any sensitive Personal Data about you (i.e. gender, racial origin, financial position)."

You are simply thieves looking to resell all the personal info you can collect, in addition to pocketing the money of your clients.

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Mixer, Stolen Coins: https://bc.to/vdEGi2

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.

I have already provided complete legal documents for KYC and the exchange has already accepted it. Bank statement is not KYC...it is a ploy for identity theft.

Is BestChange being paid for FixedFloat for partnering with them?

I have already completed KYC � FF accepted this. I provided ID (with address)+name+video+audio+phone.
(1) KYC was not even necessary per the rules of the FF ToS. SoF was already provided to them. See section 7.1: https://ff.io/terms-of-service#terms_section_7
(2) They already took full KYC from me. Bank statement is not KYC and is not mentioned anywhere in their ToS.
(3) Section 4 of their Privacy Policy explicitly forbids them to collect any of the info that they have collected, including the names of my family member (and other details I cannot repeat here), and now they are asking for banking details which are completely unrelated to my exchange.
"FixedFloat does not collect any sensitive Personal Data about you (i.e. gender, racial origin, financial position)." https://ff.io/privacy-policy
(4) When I contacted police, they told me this is an illegal business and that they already have other cases like this also.

Hello Simon,

Thank you for your feedback! We are very glad that you have so highly appreciated the quality of our service! We tried to make the service as user-friendly as possible!

Best regards,
FixedFloat.com team.

Hello Rtinni,

We have received information from partners that the funds at your address were obtained by criminal means. For this reason, the exchange has been suspended. In order to continue the exchange or return the coins, we must verify that the funds were received by you honestly, and also receive all the information from you by mail.

Our service rules prohibit the use of the service for any criminal purposes. If funds related to criminal activity are clearly sent to our addresses, we have the right to request information about the source of the funds.

Best regards,
FixedFloat.com team.

Thank you for the automated response, as previously noted in my claim I am already speaking to the FixedFloat administration over email. However as you have previously done in other claims, please forward all evidence which led you to believe my transaction was the result of "criminal means". As mentioned previously BestChange's own AML/Risk Monitoring platform GetBlock note my transaction was of low risk and funded via centralized exchanges.

Both MistTrack and Chainalysis say the same.

Surely the automated response is an abuse of BestChange's system to immediately change a claim's "negative" status to neutral instead of actually responding to said claim.

I have supplied some supplementary info to the arbiter/admin of BestChange via the feedback form, if the arbiter would also like screenshots directly from the centralized exchange showing the withdrawals to the funding addresses which is the source of funds for my FixedFloat transaction. I am happy to provide this also.

We are also ready to provide the BestChange administration with all information on this case.

Please do so instead of simply responding to change the claim status. Additionally, I find it ironic how your response time changes from 24-48 hours via email to 3 minutes when a claim is made on BestChange, despite these massive delays, I have provided or responded to everything requested by your team over email, I am happy to forward this to the arbiter as well.

All information about the incident was transferred to the BestChange administration.

Hello Zerb,

We have received information from partners that the funds at your address were obtained by criminal means. For this reason, the exchange has been suspended. In order to continue the exchange or return the coins, we must verify that the funds were received by you honestly, and also receive all the information from you by mail.

Our service rules prohibit the use of the service for any criminal purposes. If funds related to criminal activity are clearly sent to our addresses, we have the right to request information about the source of the funds.

Best regards,
FixedFloat.com team.

Answer in email please

What "criminal means"? I sent normal crypto. Show me any "High Risk or associated with illegitimate sources such as Mixer".

Freezing of funds is possible only if we have evidence that the funds sent to our address are related to criminal activity, this information is a priority. We are ready to provide the BestChange administration with all information on this case.

We cannot exchange or return funds obtained through criminal means, as this may be interpreted as complicity in a crime.

Please provide info that funds related to criminal activity. Could you be more specific?

Also no one yet responded to my email address. I been waiting all day.

All information about the incident was transferred to the BestChange administration.

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.

Hello Phillips,

We never freeze users' funds without reason, if the user has provided all the evidence that he is not involved in the crime - we unfreeze the funds and conduct an exchange or return the funds. We value our reputation and do not want to be accomplices to crimes, due to the ignoring of which, the work of our service can be blocked.

We remain a simple, convenient and memorable service, which is confirmed by many positive reviews from our clients. If you refer to the claims of individual users, then each of them was considered and resolved individually. We do not support the use of our service for criminal purposes.

Best regards,
FixedFloat.com team.

If they exchange 300$ it's okay, if it's 10k it seems you have other use for the money, you steal it, I gave you all the information.
Police told me that you are not legit!
If you are an honest service why you don't have a real address or company name registered anywhere, no phone number? Nobody should ever trust this kind of service if they don't want to get scammed.

Phillips,

If you truly believe that we have stolen funds from you or suspended the exchange without good reason, you should immediately contact the law enforcement authorities in your country.

I already did, they confirmed that you are NOT LEGIT and your address and company name you provided is FAKE too, go find a JOB and stop stealing money from people.